DORA 4 Piece TV Set

All order will process and ship most in-stock items from our facility within 3-5 business days of the order. The size and type of order determine whether it will be shipped palletized or via small parcel. The merchandise usually takes 7 to 14 business days to arrive, occasionally due unforeseen circumstance may take longer. We have established distribution relationships with national carriers and take every precaution to ensure prompt, reliable, undamaged delivery. When your order is picked up from our facility you are sent an email with tracking information. We encourage you to track your shipment through the courier’s website or phone. For most palletized deliveries a representative from the shipping company will call you during transportation to arrange delivery. 

The vast majority of our palletized customers opt for Self Service Truck Delivery. This is a curbside delivery service; you will be responsible for bringing the boxes into your home. For one or two able-bodied adults it should be no issue.

 CLAIMS FOR DAMAGE

1.  All packages are 100% insured.
2. NOTE, all damage claims should be submitted immediately within 24hrs from the time of the delivery.

RECEIVING THE ORDER SHOWN AS BELOW:

PALLETIZED                                                                                                   

1.  Please honor your delivery appointment. If the courier can not get a hold of you the item is sent back to us. Any incurred expense would be deducted from the refund.                             
2. You may ask the driver to cut open the pallet straps & shrink wrap and then handle the boxes from the truck to the ground.                                               

VERY IMPORTANT: You will be asked to sign a form acknowledging receipt. BEFORE YOU SIGN it is important you MUST CHECK FOR DAMAGE. PLEASE INSPECT ALL BOXES CAREFULLY, LOOK FOR ANY POSSIBLE DAMAGE (rips, holes, smashed areas, missing straps, etc.).  PLEASE WRITE ANY SIGNS OF POSSIBLE DAMAGE ON THE FORM YOU ARE ASKED TO SIGN. Example: “Box received with visible damage”.

If you do not notate the form, the courier will not honor against damage incurred during transportation. If the damage appears substantial (debris, severe trauma) please refuse the shipment entirely or you can choose to open freight immediately. If you find any damage take photos and email info4mwb.us@gmail.com with pertinent details of which part it is, when/how you would notice/locate the damage part/parts etc.. You are required to make a claim within 24 - 48 hours upon delivery

Note: If you are receiving at a commercial location and utilizing a forklift, you must carefully inspect the pallet for debris/trauma/damage before unloading.

PACKAGES TRACKING

All Tracking information should be emailed. 

Updated 2023.